Refund policy
Digital Goods Policy
For the purpose of this return and refund policy, all products that are purchased and delivered electronically through our store, such as MP3 files, PDFs, and similar digital downloads, are categorized as "Digital Goods."
No Refunds or Exchanges
All sales of Digital Goods are final. Since our products are digital and can be copied, stored, and shared easily, we do not offer any form of refunds or exchanges for any Digital Goods sold on Gistory.io.
Once the product has been purchased and you have been provided access to download the content, you possess the item. As such, we cannot provide refunds or exchanges, even if you have not downloaded the content.
Rights for EU Customers
For customers within the European Union, in accordance with the Consumer Rights Directive, you have the right to cancel your purchase of a Digital Good without reason within 14 days of the date of purchase, provided you have not started downloading or streaming the product.
Issues and Concerns
If you experience technical issues or problems downloading or accessing your Digital Goods:
- Ensure you are using the correct software or device to access and view the purchased content.
- Clear your browser cache and try downloading the content again.
- Check your email (including spam/junk folders) for any communications or download links.
If you continue to face issues, please contact our customer service at hello@gistory.io with your order number and details of the problem you're experiencing. We will do our best to help you troubleshoot and resolve any technical difficulties.
Changes to our Return and Refund Policy
We reserve the right to change this policy at any time. Any changes will be posted on this page, so we advise you to regularly check this policy to ensure that you are informed of any updates.
Contact Us
For any questions regarding our Return and Refund Policy, please contact us at:
Email: hello@gistory.io